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Start Here
- Part I · 1. The Read
- 2. Leave Your Ego at the Gate
- 3. The Lead Mare and the Boss Horse
- 4. Your Breath Is the First Cue
- 5. Peace That Has Structure
- Part II · 6. The Release Is the Lesson
- 7. The Four Phases
- 8. Diagnose First, Respond Second
- 9. Soft Hands, Hard Standards
- 10. Make the Wrong Thing Difficult
- 11. When the Horse Won't Try
- Part III · 12. Trust Is Built One Release at a Time
- 13. The Wreck and the Repair
- 14. Shutdown Is Not Calm
- 15. The Lifetime Horse, the Lifetime Team
- 16. Becoming Someone Worth Following
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The Horseman's Agreement
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Resource Library
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Certification
Field guide: Diagnose First, Respond Second
Chapter 8
Field guide: Diagnose First, Respond Second
Diagnose first, respond second. A label is a place you stop looking.
6 minField guideBarn and office
Where you will use it
- Before you call anyone lazy, difficult, stubborn or checked out
- Before a warning, a plan, a skip level, or a raised voice at home
Step by step
1
1. Is everyone safe right now?
If not, put the lid on the immediate fire, then come back to the diagnosis.
2
2. Confusion, fear, or discomfort?
Ask each out loud and try to disprove it. Often it is some of all three.
3
3. Am I the problem?
My position, timing, emotional state, clarity, a standard I changed mid work.
4
4. Is the environment the problem?
The queue, the dependencies, the meeting culture, the standup used as a callout stage.
5
5. Is the equipment the problem?
The tool that takes forty seconds to load, the template that takes three hours.
6
Go and see, then ask why five times
The fifth answer is usually about us, not them.
7
Change one variable
Measure, then decide. Five changes at once is not an experiment. It is a panic.
Watch out
Worried is not disrespectful. A worried horse has a high head and wide eyes; a pushy one a steady eye and a deliberate body. Fear must never be punished like defiance.
Signs of pain in a horse: stop and call a veterinarian.
From the book
Say the diagnosis out loud: I have been getting this wrong. Here is what I think is going on. Tell me where I am still wrong.
You will know you did the work when the response you make is smaller than the one you had in mind.
Up next: Practice: Diagnose First, Respond Second
Field guide: Diagnose First, Respond Second
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