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Checkpoint: The Four Phases
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Chapter 7

Checkpoint: The Four Phases

Five questions before you move on.

3 minCheckpoint5 questions

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1. Put the phases in order.
  • ABoundary, whisper, return, conversation
  • BConversation, boundary, whisper, return
  • CWhisper, conversation, boundary, return to softness
Show answer
C. Whisper, conversation, boundary, return to softness
Right.
2. Where should a good leader live most of the time?
  • APhases 1 and 2
  • BPhase 0
  • CPhase 3
Show answer
A. Phases 1 and 2
Yes. Most managers live at phase 3 and call it standards.
3. Phase 3 with no phase 4 is...
  • AStrength
  • BCruelty
  • CStandards
Show answer
B. Cruelty
Correct. And 1 and 2 with no 3 is abdication.
4. Gentle in what you do, firm in how you do it. Where is the gentle?
  • AIn the speed of the return to phase 4
  • BIn skipping phase 3
  • CIn the volume
Show answer
A. In the speed of the return to phase 4
Right.
5. After a correction, pouring the coffee means...
  • AHolding a grudge
  • BAvoiding the person
  • CReturning to normal warmth and the next real work
Show answer
C. Returning to normal warmth and the next real work
Yes.
Up next: Chapter 8: Diagnose First, Respond Second

Checkpoint: The Four Phases

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