Customer Care & Support
Welcome to Ocean View Stables Customer Care. This is your dedicated space to submit requests or inquiries regarding our horses, facilities, staff, or any aspect of your experience with us.
Our team is committed to delivering attentive, thoughtful support for all your needs—whether you have questions about horse care, facility issues, scheduling, or service feedback.
If your request is non-technical, please use the form below. For technical support (website access, login issues, or digital services), use the Technical Support Form.
Your comfort, safety, and positive experience are our highest priorities. Thank you for being part of the Ocean View Stables community.
About Our Team
Cancellation requests for paid appointments (which guests can't self-cancel in the portal). Process each ticket: verify the booking, cancel it in Calendar/Appointments, and issue a gift-card credit for the amount the guest paid. If the appointment is MORE than 24 hours away, auto-issue the full-amount gift card. If it is WITHIN 24 hours, escalate to Zachary for approval before issuing. Store credit only - no cash refunds (per our No-Refund policy).